Consistently excellent customer care at every touchpoint and at prices that will make you smile. That’s the formula for Helpdesk Support Services from DSS. We have a track record in simple transitioning, quick ramp-up, agent training, complete process ownership and professional services. With DSS, your outbound helpdesk is in trusted hands.
Earn new business and keep existing customers happy with cost-effective live chat and to earn new business. Provide your customers with a better experience with real humans on the other end of the chat.
For many companies, the phone is still the best way of interacting with customers. We believe outsourcing customer support is the best way to reduce cost. We’re also prepared to assist any country on a 24/7 basis to ensure customers are always cared for promptly.
Outsourcing emails support services will lead to prompt, efficient and accurate replies to your companies, all with efficient time utilization and professional support team. This service can also help you reduce the voice support volume and consequently lower your costs.
Time zones. Reporting templates and cycles. Ticketing systems. A managed service or just the resources. You tell us what you need and we’ll tailor the solution.
A single, all-inclusive price that typically saves you between 30 and 50 percent of what you would pay in-house.
Cultural sensitivity is non-negotiable for successful helpdesks. We invest in understanding your market and in training our helpdesk specialists to operate seamlessly within it.
We get to grips with your processes and talent needs.
Our recruiters begin building your team.
The team is trained quickly, effectively, and on-boarded
A review of work, processes, and results is carried out to optimize performance.
The team grows to perform additional processes.
The client is a supplier of structural insulated building panels based in Cromwell in the South Island of New Zealand.
A Melbourne-based digital business consulting and technology company boosts capacity while improving its margins with skilled software development and marketing support from DSS.