IT Support Services

Whether you use IT services or supply them, DSS has a proven outsourced support services solution that simplifies operations and cuts costs. Led by a management team with deep experience in delivering services to international corporates, our remote IT support teams have the skills, experience and infrastructure to master everything from cloud services to custom apps and desktop support.

 

DSS’ trained support professionals keep IT services up and running for customers in Australia, Hong Kong, New Zealand, and Singapore.

Our IT Support Services

IT Service Management

Assign an outsourced DSS support desk to remotely support pre-existing and custom applications and your IT equipment. Our process management follows the ITIL framework, paving the way for efficient delivery of support services that improve overall customer experience.

IT Service Management

Email and Cloud Services

We’re specialists in getting the best out of cloud services for corporate users.

Email and Cloud Services

Server and Network Support

Harness a team that treats best practice as a baseline. Whether it is monitoring, fault resolution, clearing log files, applying patches, tuning performance or installing security updates, our infrastructure support experts are available 24/7 and can be reached from any location around the world.

Server and Network Support

Virus Protection. Security Patching and Monthly Maintenance

Start with a DSS deep security audit that assesses your hardware, cloud services, physical security, retention policies and more. Then keep your computers, servers and company data safe with our enterprise-grade security and virus protection services. Our regular security patching and monthly health maintenance checks for diskspace, hardware reliability, patch levels and backup keep your organization safe and humming along sweetly.

Virus Protection Security Patching and Monthly Maintenance

Backup and Disaster Recovery

Avoid the lost revenues, unhappy customers, poor productivity, penalties, litigation, and brand damage that can follow any downtime or data loss. DSS’ backup and disaster recovery service is designed to maintain your services without interruption.

Backup and Disaster Recovery

Desktop and User Support

Let us create a support framework based on tested methodologies and tailored to your needs. Recoding of logged calls? Monthly reporting with trend analysis? Specific response measures to problems and incidents? You know what you need; DSS knows how to deliver it.

Desktop and User Support
IT Service Management

IT Service Management

Assign an outsourced DSS support desk to remotely support pre-existing and custom applications and your IT equipment. Our process management follows the ITIL framework, paving the way for efficient delivery of support services that improve overall customer experience.

Email and Cloud Services

Email and Cloud Services

We’re specialists in getting the best out of cloud services for corporate users.

Server and Network Support

Server and Network Support

Harness a team that treats best practice as a baseline. Whether it is monitoring, fault resolution, clearing log files, applying patches, tuning performance or installing security updates, our infrastructure support experts are available 24/7 and can be reached from any location around the world.

Virus Protection Security Patching and Monthly Maintenance

Virus Protection. Security Patching and Monthly Maintenance

Start with a DSS deep security audit that assesses your hardware, cloud services, physical security, retention policies and more. Then keep your computers, servers and company data safe with our enterprise-grade security and virus protection services. Our regular security patching and monthly health maintenance checks for diskspace, hardware reliability, patch levels and backup keep your organization safe and humming along sweetly.

Backup and Disaster Recovery

Backup and Disaster Recovery

Avoid the lost revenues, unhappy customers, poor productivity, penalties, litigation, and brand damage that can follow any downtime or data loss. DSS’ backup and disaster recovery service is designed to maintain your services without interruption.

Desktop and User Support

Desktop and User Support

Let us create a support framework based on tested methodologies and tailored to your needs. Recoding of logged calls? Monthly reporting with trend analysis? Specific response measures to problems and incidents? You know what you need; DSS knows how to deliver it.

IT Support
Benefits

The Right Services For Your Business

DSS has the right combination of skills, experience and pricing for corporate IT users and for IT support providers alike.

Reduce Operational Costs

Our customers typically save 50 percent of what they expect to pay locally by outsourcing their IT support to DSS.

Trusted Hands

When you deal with DSS you work with seasoned managers with vast experience in service delivery for major airlines, insurance companies, IT providers and more.

Our Process

Customer Reviews

Related Case Studies

Workplace Safety

The client’s proprietary software offered a poor user experience and was difficult to enhance. DSS put the platform’s roadmap on to a sound professional footing by introducing best-practice coding standards, industry frameworks and a number of other professional processes.

Academic Research App

A Hong Kong-based company promotes a web tool used by students and academics to enhance research projects. DSS has taken over the development of the platform and improved the Chrome extension and web application.

International Golf Institute

The client wanted to digitise its manual training programme and disparate data sources using a single platform. DSS managed the project from start to finish, gathering requirements from all stakeholders, building prototypes with Microsoft development tools, and delivering the final product.

Great results come from tapping into best practices. Contact DSS today to learn more about our IT support services!